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Billing & Refunds

Last updated: July 29, 2026

Version: 2026.07.29

Please read these rules before adding funds or using paid services. By submitting a top-up or using a paid service, you confirm that you understand and accept them. If these rules conflict with the Terms of Service on billing, balance, or refunds, these rules control those matters.

1. Prices and Billing Units

Model calls are charged using the price, discount, billing unit, and actual usage shown in the model marketplace or product page when the call occurs. Models, protocols, input, output, caching, and other capabilities may use different billing methods.

Price estimates displayed on the platform are for reference. Final charges are based on actual usage and balance-change records. If a platform malfunction causes an evident error, the platform will investigate and make corrections as required by law.

2. Top-ups and Credit

Top-up amounts, currency, payment channels, fees, and order status are determined by the top-up page and the payment provider's actual result. Balance is normally credited after successful payment but may be delayed by payment confirmation, network conditions, or risk review.

If credit is substantially delayed, do not submit a duplicate payment. Contact us through the support channel published on the platform and provide the order number, payment time, amount, and proof of payment. Mask full card numbers, passwords, verification codes, and other unnecessary sensitive information.

3. Nature and Use of Balance

Account balance may be used only to pay for services on the platform. It is not a bank deposit, investment product, or interest-bearing asset. Unless the platform expressly states otherwise or applicable law requires otherwise:

  • balance cannot be transferred, traded, or gifted to another account;
  • balance cannot be directly withdrawn or redeemed for cash;
  • promotional, bonus, or test credit may have separate scope and expiration rules and is generally non-refundable; and
  • if cash-funded balance has an expiration date, it will be disclosed before the top-up or in the applicable promotion rules.

4. Charges and Records

When a call incurs charges, the platform deducts the amount from the applicable account balance. You are responsible for maintaining sufficient balance and securing your account and API keys. Insufficient balance, product deactivation, or risk controls may cause requests to fail.

Usage, call, and balance-change records are available in the console. Some data may be briefly delayed because of asynchronous settlement, third-party reporting, or aggregation. Such delay does not cancel calls and charges that have actually occurred.

5. Taxes and Receipts

Whether prices include taxes, payment fees, or currency-conversion costs is determined by the payment page and applicable law. Fees charged by a payment provider or card issuer are set by that institution. Available invoice or payment-receipt types, eligibility, and request methods are determined by platform functionality and the operator's legally required disclosures.

6. Refund Eligibility

Balance that has been consumed is generally non-refundable, except where applicable law requires otherwise or the platform confirms a duplicate charge, evident billing error, or similar issue attributable to the platform.

Unused cash-funded balance does not carry an unconditional right to a refund. The platform reviews requests based on payment status, balance use, promotion rules, payment-channel restrictions, fraud risk, and applicable law. Promotional, bonus, or test credit and portions already redeemed are not converted to cash or refunded.

Submit a refund request through the platform's self-service control where available. Where no such control is available, use the support channel published on the platform and provide your account information, order number, top-up date, amount, reason, and necessary proof. The platform may verify your identity and payment source.

7. Refund Method and Timing

Approved refunds are generally returned through the original payment method and in the original currency. If the original method is unavailable, the platform will work with you on another compliant method supported by the payment provider. Actual receipt time depends on the payment provider, bank, blockchain network, or other settlement party, and the platform cannot guarantee a fixed date.

Non-refundable payment fees, conversion differences, or network costs may be deducted from the refund unless prohibited by applicable law. The corresponding platform balance is deducted when a refund is completed. A refund may not be processed if the remaining balance is insufficient.

8. Billing Errors, Chargebacks, and Disputes

If you identify duplicate charges, an incorrect amount, or an unauthorized top-up, immediately disable the relevant key or sign out all devices and promptly submit the request time, model or product, order number, amount, and other supporting material through the support channel published on the platform.

We recommend contacting us for investigation before initiating a chargeback, payment reversal, or payment-channel dispute. If credited funds are later reversed, charged back, or identified as fraudulent, the platform may freeze or deduct the corresponding balance and restrict the account where necessary. The result is determined by investigation records, payment-channel rules, and applicable law.

9. Updates and Contact

The platform may update these rules because of model costs, payment channels, billing methods, or legal requirements. Price changes generally affect only calls made after the change takes effect. Reasonable notice of material changes will be provided through the platform or notifications.

For billing, top-up, or refund questions, contact us through the support channel published on the platform. Do not send passwords, full API keys, verification codes, or complete payment-account details.